Support

Use the return tracking number provided by the shipping carrier to track your shipment: Visit the carrier's website (e.g., DHL, Hermes, La Poste) Enter the tracking number in the provided tracking ...

While it is possible to send a return without a tracking number, we strongly recommend using a trackable shipping method. Without a tracking number, we cannot confirm receipt of the return or proce...

Delivery times vary depending on the shipping carrier and your location.Typically, returns take between 5 and 10 business days to arrive at our facility. Use your return tracking number to check th...

If the tracking information shows that your return hasn’t been delivered after the expected time, contact the shipping carrier for updates. If there are delays or issues, provide the tracking numbe...

If your tracking information shows that your return was delivered, but you haven’t received your refund, please contact our customer support team. Provide them with your return tracking number so t...

You can use any shipping carrier that provides a tracking option. Common carriers include: DHL Hermes Colis Privé La Poste Always ensure you get a tracking number for your return.

Unfortunately, once an order has been dispatched, it cannot be canceled as it is already on its way to you. However, you can choose to return the product after receiving it. Please contact our cust...

If you no longer want the order, you can: Refuse the delivery: When the courier attempts to deliver the package, you can refuse to accept it. It will then be returned to our facility. Return the ...

You will receive a shipping confirmation email once your order has been dispatched. The email will include your tracking number and details about the courier handling the delivery.

To track your dispatched order: Use the tracking number provided in your shipping confirmation email. Visit the courier’s website (e.g., DHL, Hermes, La Poste) and enter the tracking number for rea...